Privacy Policy

GIX Media Limited (“GIX Media”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

Information you provide directly

• Contact information — name, email address, phone number, and company name when you complete our contact form or request a quote.
• Project information — briefs, files, and communications shared during an engagement.
• Payment information — billing details processed securely through our payment providers. We do not store card data.

Information collected automatically

• Usage data — pages visited, time on site, referral source, browser type, and IP address, collected via analytics tools.
• Cookies and similar technologies — see our Cookie Policy for full details.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and deliver the services you have requested.
• Send project updates, invoices, and relevant communications.
• Improve our website, services, and marketing materials.
• Comply with legal obligations and protect against fraudulent activity.
• Send occasional marketing communications where you have opted in — you may unsubscribe at any time.

3. Legal Basis for Processing (UK & EU)

Where applicable under UK GDPR or EU GDPR, we process your personal data under the following legal bases:

• Contract — processing necessary to perform our services for you.
• Legitimate interests — improving our services and communicating with prospective clients.
• Consent — for marketing emails and non-essential cookies.
• Legal obligation — where required by law.

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third-party service providers who assist in operating our business, including:

• Cloud hosting and infrastructure providers (e.g. Vercel, Sanity)
• Email and communication platforms (e.g. SendGrid)
• Analytics providers (e.g. Google Analytics)
• Payment processors (e.g. Stripe)

All third parties are contractually required to handle your data in accordance with applicable data protection laws.

5. International Transfers

GIX Media operates with team members and service providers across Uganda, the UK, and beyond. Where personal data is transferred outside of the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Client project data is typically retained for seven years to satisfy financial record-keeping obligations. Contact enquiries are retained for up to three years unless an engagement follows.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict processing of your data.
• Request portability of your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Security

We implement technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. The “Last updated” date at the top of this page reflects the most recent revision.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact: